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    FAQ's

    Where is HopMeUp Located?
    HopMeUp, which also operates as Madison Hobby, is located in Madison NC which is a small town approximately 15 miles north of Greensboro NC and 15 miles south of Martinsville VA. Our address is...

    111 S. Market St.
    Madison, NC 27025

    What is your Contact Information?
    336-427-8697
    [email protected]

    We are open Monday-Friday 9-6 PM EST and Saturday 11-4 PM EST

    How do I Return an Item?

    New, Unopened Items:
    Write your order number on a piece of paper, place inside the box and mail it back to us:

    Mail Returns To:
    111 S. Market St.
    Madison, NC 27025

    New but Opened Items: Used or Defective?
    We are still happy to help you, just contact us first for a return authorization.
    1-336-427-8697 or [email protected]

    Standard Return Policy:
    We will accept any New and Unused product for Refund or Store Credit within 30 days from purchase. We reserve the right to charge a restocking fee of 15% on returned merchandise that requires an exceptional amount of labor to process. Original shipping cost will not be refunded, but due to our $49 free shipping policy, most items ship for free.

    Items Covered under Manufacturer’s Warranty:
    Many manufacturers have excellent technical support and can usually help you with minor issues without having to return a large item such as a RTR vehicle to us.  Their assistance will get you back on track in much more efficient and timely manner. HopMeUp RC is an authorized dealer for all brands we sell. In the rare event they are unable to help, we can assist.

    Damaged Package Claims
    If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. We will most likely request that the damaged product(s) be shipped back to us for verification. We may also ask that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

    Lost Package Claims
    If you have not received your order, and feel your package may be lost, please contact us. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
    NOTE: HopMeUp is not responsible for return shipping, nor any fees associated with return shipping.

    Please take a moment to read our Terms and Conditions below.
    • We do not accept returns of products containing fuel, lithium polymer batteries or other hazardous materials.
    • All items should be packed to assure no damage is incurred during shipping. We are not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by HopMeUp (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
    • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.Warranty service or replacement decisions are at the sole discretion of HopMeUp
    • Collateral damage is NOT covered by manufacturer's warranty.
    • When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.
    Additional notes:
    • VIP Rewards Program point credits used to purchase products are non-refundable.
    • If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us.
    Defective Merchandise Return Policy
    If you receive an item that is defective, please contact Customer Service immediately by phone or email.

    Please note: We reserve the right to refuse any merchandise that is found to be free of manufacturing defects.